The consumer in the EU will notify Pilot Distribution Group BV immediately in case the products are not in conformity with the order or are not suitable for the use for which these products usually serve. In any case, this notification will not take place more than two months after the moment the non-conformity is established. For professional buyers and for consumers from outside the EU, the notification of the non-conformity will have to be notified immediately to Pilot Distribution Group BV, at the latest three days after the delivery. In case of timely notification of the non conformity, Pilot Distribution Group BV will replace or repair the product at no charge. If the replacement or the repair were to be impossible, or if the cost of doing so would be out of proportion compared to the paid price, then the consumer can ask for a suitable reduction in price. If the non-conformity is not of a limited importance, then the consumer can also ask for the anulment of the purchase with a reimbursement of the paid price. In any case, if the buyer will have had use of the product after the delivery, then this shall be taken into account for the reimbursement.